Rude

HMRC expect their investigators to be polite, professional and controlled. Here are the highlights of a single conversation with J Lamper where she is rude, abrasive and unprofessional.

Later, in an email to a colleague, she said: ‘I haven’t insulted him. Mostly I was… trying to make him go away’. And in a separate email she said: ‘I’m feeling a bit lost in all this.’

J Lamper has since been promoted.

Extracts from Telephone conversation 22 February 2007 between J Lamper and NM