13. They are not happy

The latest published staff survey (spring 2009) has been renamed “The Employee Engagement Survey” and been buried deep in the HMRC website – cheeky!

You can see why HMRC have tried to hide the results when you read the report.

To the statement “HMRC as a whole is well managed” only 11 percent gave a positive response! The same low number said they had confidence in senior civil servants in HMRC.

Just one in four people (25 percent) agreed to the statement, “I am proud to work for HMRC”.

The most shocking figures reveal a culture of bullying and discrimination at HMRC: 84 percent of employees say they, “Have experienced discrimination, harassment or bullying at work in the last 12 months.”

Most people being investigated by HMRC feel bullied and intimidated. I hope it’s of some small comfort to know that staff at HMRC spend a lot of time honing their skills on each other.

You can see the PDF file of the survey here.