8. Information given to the complaints team will go straight back to the investigating officer.

The complaints team evaluate the weaknesses and strengths of your case; how well informed are you? How good is your representation? Are you concerned about the cost of your accountant? Will you negotiate a settlement? Are you beginning to feel the pressure? Might you break soon?

Any information they glean is noted down and handed straight to the investigating officer. They are – in short – an arm of the investigation team.

Click here to read real notes from the complaints team.