You can email the HMRC bosses

HMRC don’t like using email and don’t normally publish individual email address on their headed paper.

They will tell you that they don’t use email for security reasons – of course HMRC do use email, they just would prefer it if you didn’t use email to contact them.

Why is this? Security might be something do do with it, but there’s also a tactical advantage for HMRC to get you talking on the phone. Also, they know how worrying it can be to get a brown envelope on a Saturday morning; it’s two full days to sweat before you can get professional advice.

Emailing HMRC gives you more control and is a more efficient way of communicating. The digital trail also reduces the lightly-hood of documents getting lost.

Once you know the full name of the individual it’s straightforward to work out the email address: its normally so Permanent Secretary for Tax, Jon Thompson, can be mailed as He also has a twitter page here:

You can get the directors’ names here.

Here is a list of HMRC people that may be useful.

If you can add to it do let me know through the contact page.




  1. JanJan03-04-2016

    Just wanted to say thanks for posting these email adresses, one little email to Lin Homer achieved what a letter and numerous phone calls didn’t, my tax refund.

    Please anonymise this if you post it.

  2. Michael MillsMichael Mills01-29-2016

    I have spent 4 and a half years trying to recover an overpayment of £30k by an overpayment of import duty. I have just managed to get a meeting with a senior HMRC manager after my M.P. chasing HMRC since February 2015.I raised the ‘Your Charter with them as the staff do not seem to identify with it. It was clear that my interpretation is different from theirs. My advice is if there is no response from senior managers get your M.P. involved and also the Chair of the Commons Public Accounts Committee who are very much on the case of HMRC ‘s poor performance and attitude towards the majority of taxpayers.

  3. AnonymousAnonymous09-17-2015

    You can email way but no one will respond as they are internal work emails. They will not be accepted due to security risks.

    • InsiderInsider09-22-2015

      Rubbish. They may / may not be blocked temporarily by their security software. This may be done based on content or language (trigger words).

      A totally innocuous mail gets through.

      How else do you imagine they communicate with their suppliers and OGDs?

  4. j crossleyj crossley09-10-2015

    hi being chased for a tax credit overpament for 11 years now and get told every year i will not get the letter saying they will pass this onto a debt agency. i have now sent complaint to the people above and i will be posting a hard copy of the letter to preston tomorrow.
    this has got to stop at the end of my tether

  5. RosieRosie03-27-2015

    They have taken me to hell and back, charged me for two company cars, deducted tax which was eight years old, refused to give me higher level pension relief, sent me £3,300+ of charges for failed returns hey never asked me to complete – I was on the cusp of a nervous breakdown. After four years of correspondence, emails, tears and general hell, lost correspondence and lies from HMRC, the Adjudicator awarded me £255. I am appealing this to the PHSO – but on my life, I have never known a bigger bunch of incompetents than the revenue.Didn’t even cover my phone calls and postage, let alone my time.

  6. AnonymousAnonymous03-16-2015

    It is 5 years but because of how the tax year falls you end up keeping records for they year befor year 1 and the year after year 5 = 7 years worth of book keeping that needs to be kept. HMRC is not a machine. Its full of human error. It’s the way they ignore the populus, treat them with discontent, behave holier than though towards us all becasue they are in posistions of power. they are not always right. imagine how many loopholes there are for them to use and abuse against us. the biggest loophole is that their system that they have weekly training about, is far too complicated for us to understand and therefore we are at an immediate disadvantage.

  7. AnonymousAnonymous11-04-2014

    Work the system..

  8. AnonymousAnonymous10-07-2014

    Thank you so much to the author of this article – it’s an absolute life-saver!

  9. I’m trying to sort out a supposed tax credit overpayment and despite writing recorded delivery to appeal, this has gone unacknowledged, I am being pursued by HMRC’s Debt Management and banking. The address at the top only has an unrecognised postcode and the name above this is Mrs D Roberts. May well be made up like the postcode but just in case it is real wondered how you go about getting people’s first names.

    • InsiderInsider09-22-2015

      If your letter has a ‘made up’ postcode, then in all probability it has not come from HMRC.

      What you may probably be looking at is a ‘building specific’ postcode, rather than one that may be more commonly shared in a residential area.

  10. AnonymousAnonymous08-24-2014

    Thanks for this, very handy

  11. Dave TurnerDave Turner05-28-2013

    Best to send to

    as they’re most likely to deal with most things.

    • maureen - australiamaureen - australia11-18-2014

      Love your website – I’m in Australia and having difficulty in contacting HRMC staff – this person sent me a letter saying download a form R27 but website says it’s been superseded but doesn’t say by what. After a couple of hours found your website and sent an email to Ruth Owen direct. Got an acknowledgement reply in an hour or so – fingers crossed that I get the correct info soon

  12. Stuart ElsworthStuart Elsworth04-30-2013

    Cannot believe HMRC! I have just established due to a company takeover and having my original contract reviewed, clearly states that my company vehicle is excluded from any personal use or miles. Yet HMRC have been charging me thousands of pounds per year for the luxury of personal miles! When I contacted them they stated that I can only claim back to 2009, even though I have all the evidence to claim back to 2005!! However, they stated that they can go back further than 4 years if there is evidence that an individual has not been paying enough tax! Talk about a complete sham and scam. One rule for us and one rule for them. Absolutely disgusting! I am seeking legal advice!

    • AnonymousAnonymous09-26-2013

      They can go back upto 7 years.

      • AnonymousAnonymous10-15-2013

        Nope. Not true. Only 4. Always had been

        • carlcarl11-20-2013

          Not according to the accounts they want from me from 2006 ?
          Served with a CCJ for paying my tax at source (20 %0 but not claiming anything back , then fast tracking it thru the court despite receiving ‘acknowledgement of service’ AND ‘challenge’ before the allocated times to reply …

        • AnonymousAnonymous05-07-2014

          they can go back 7 years which is the length of time you are meant to keep your records for.

          also if they suspect that a company has done something illegal can go back further than this (up to 20 years)

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