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IT SEEMS LIKE THE HMRC HAS A LOT OF WORK TO DO IN REPAYING OVERPAID TAXES AS WELL AS INVESTIGATING COMPANIES NOT PAYING TAXES CORRECTLY. THERE IS A CONTACT CENTER IN SOUTH AFRICA WHICH ALREADY CONTACTS MOST OF THE UK AND WOULD SURELY LOVE TO ASSIST THE HMRC IN THE BACKLOG OF UNPAID OVERPAID TAXES AND AUDITING FOR COMPANIES NOT PROPERLY PAYING TAXES. I CAN BE CONTACTED BY ANYONE INTERESTED IN PASSING ON THIS INFORMATION TO THE CORRECT PEOPLE WITH REGARDS TO LIASING WITH OFFSHORE CONTACT CENTRES.
Does anyone have an email address for the fraud investigation unit in Glasgow? I have the names of a couole the assistant directors, Anne-Marie Gordon or Andy Young but not their email adresses, but any contact for someone there would be appreciated.
Hi can you help me with an email address for the debt management team or person at HMRC
Deputy Director of Debt Management, the weird bloke who sends out the threat campaign letters is called Dean Hewins
email is firstname.lastname@example.org
Received a letter from Mrs D. Roberts threatening to send debt collectors. The amount, £89. My cheque for this cleared a month ago! Absolute pain in the a–e. We need a real change to our over complicated tax system. Estonia has it; 20% for everyone, full stop. Credits returned to the needy. We want to pay tax; make it simple! Phil.
Another email for you from the Local Compliance Small & Medium Enterprises Team. They lost a load of figures then copied and pasted the ones from the previous tax year and didn’t even know what Countries were in the EU and when … shameful standard of work. Hope this helps someone. email@example.com
Just wanted to say thanks for posting these email adresses, one little email to Lin Homer achieved what a letter and numerous phone calls didn’t, my tax refund.
Please anonymise this if you post it.
Great to get feedback!
I have spent 4 and a half years trying to recover an overpayment of £30k by an overpayment of import duty. I have just managed to get a meeting with a senior HMRC manager after my M.P. chasing HMRC since February 2015.I raised the ‘Your Charter with them as the staff do not seem to identify with it. It was clear that my interpretation is different from theirs. My advice is if there is no response from senior managers get your M.P. involved and also the Chair of the Commons Public Accounts Committee who are very much on the case of HMRC ‘s poor performance and attitude towards the majority of taxpayers.
You can email way but no one will respond as they are internal work emails. They will not be accepted due to security risks.
Rubbish. They may / may not be blocked temporarily by their security software. This may be done based on content or language (trigger words).
A totally innocuous mail gets through.
How else do you imagine they communicate with their suppliers and OGDs?
You might want to read this: http://www.tax-hell.co.uk/reader-feedback-hmrc-email-addresses/
hi being chased for a tax credit overpament for 11 years now and get told every year i will not get the letter saying they will pass this onto a debt agency. i have now sent complaint to the people above and i will be posting a hard copy of the letter to preston tomorrow.
this has got to stop at the end of my tether
I don’t understand what you mean, when you say “I will ‘not’ get the letter saying they will pass this onto a debt agency”? Why would you want them to pass it on to a debt collection team??
Were you been overpaid tax credits up to 11 years ago? For how long were you overpaid? I take it you are not receiving Tax Credits and more – since 11 years ago?
If they are chasing you, how are they doing this… by letter; phone calls; emails?
They have taken me to hell and back, charged me for two company cars, deducted tax which was eight years old, refused to give me higher level pension relief, sent me £3,300+ of charges for failed returns hey never asked me to complete – I was on the cusp of a nervous breakdown. After four years of correspondence, emails, tears and general hell, lost correspondence and lies from HMRC, the Adjudicator awarded me £255. I am appealing this to the PHSO – but on my life, I have never known a bigger bunch of incompetents than the revenue.Didn’t even cover my phone calls and postage, let alone my time.
It is 5 years but because of how the tax year falls you end up keeping records for they year befor year 1 and the year after year 5 = 7 years worth of book keeping that needs to be kept. HMRC is not a machine. Its full of human error. It’s the way they ignore the populus, treat them with discontent, behave holier than though towards us all becasue they are in posistions of power. they are not always right. imagine how many loopholes there are for them to use and abuse against us. the biggest loophole is that their system that they have weekly training about, is far too complicated for us to understand and therefore we are at an immediate disadvantage.
Work the system..
Thank you so much to the author of this article – it’s an absolute life-saver!
I’m trying to sort out a supposed tax credit overpayment and despite writing recorded delivery to appeal, this has gone unacknowledged, I am being pursued by HMRC’s Debt Management and banking. The address at the top only has an unrecognised postcode and the name above this is Mrs D Roberts. May well be made up like the postcode but just in case it is real wondered how you go about getting people’s first names.
If your letter has a ‘made up’ postcode, then in all probability it has not come from HMRC.
What you may probably be looking at is a ‘building specific’ postcode, rather than one that may be more commonly shared in a residential area.
Thanks for this, very handy
Best to send to
as they’re most likely to deal with most things.
Love your website – I’m in Australia and having difficulty in contacting HRMC staff – this person sent me a letter saying download a form R27 but website says it’s been superseded but doesn’t say by what. After a couple of hours found your website and sent an email to Ruth Owen direct. Got an acknowledgement reply in an hour or so – fingers crossed that I get the correct info soon
Cannot believe HMRC! I have just established due to a company takeover and having my original contract reviewed, clearly states that my company vehicle is excluded from any personal use or miles. Yet HMRC have been charging me thousands of pounds per year for the luxury of personal miles! When I contacted them they stated that I can only claim back to 2009, even though I have all the evidence to claim back to 2005!! However, they stated that they can go back further than 4 years if there is evidence that an individual has not been paying enough tax! Talk about a complete sham and scam. One rule for us and one rule for them. Absolutely disgusting! I am seeking legal advice!
They can go back upto 7 years.
Nope. Not true. Only 4. Always had been
Not according to the accounts they want from me from 2006 ?
Served with a CCJ for paying my tax at source (20 %0 but not claiming anything back , then fast tracking it thru the court despite receiving ‘acknowledgement of service’ AND ‘challenge’ before the allocated times to reply …
they can go back 7 years which is the length of time you are meant to keep your records for.
also if they suspect that a company has done something illegal can go back further than this (up to 20 years)
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